Humane Canada External Complaints Policy

Step 1: Speak directly with the staff member involved 

If you are unsatisfied with the result or response: 

Step 2: Speak with the Manager or Director of the department 

The department managers/directors are as follows: 

Manager: Criminal Justice System Reform 
Manager: National Pet Food Bank 
Senior Manager: Policy and Research 
Manager: Marketing and Communications 
Manager: Finance and Administration 

If you are unsatisfied with the result or response: 

Step 3: Speak with the appropriate Director or, if you have already done so, the CEO. 

The department directors are as follows: 

Director: Donor Relations and National Engagement 
Director: National Programs 

If you are unsatisfied with the result or response: 

Step 4: Correspond with the Chair of the Board 

Correspondence should be addressed to them at 851 Industrial Ave, Suite M100, Ottawa, ON K1G 4L3. 

Exceptions: 

  • Concerns about organizational policy should begin at step 2. 
  • Concerns regarding possible harassment of any kind should begin at step 3. 
  • Concerns regarding the CEO should begin at step 4. 
  • Where a member society of Humane Canada has a concern with respect to the actions or inactions of the organization, a committee thereof, or any representative of Humane Canada, such concern should be addressed to the CEO.