Step 1: Speak directly with the staff member involved
If you are unsatisfied with the result or response:
Step 2: Speak with the Manager or Director of the department
The department managers/directors are as follows:
Manager: Criminal Justice System Reform
Manager: National Pet Food Bank
Senior Manager: Policy and Research
Manager: Marketing and Communications
Manager: Finance and Administration
If you are unsatisfied with the result or response:
Step 3: Speak with the appropriate Director or, if you have already done so, the CEO.
The department directors are as follows:
Director: Donor Relations and National Engagement
Director: National Programs
If you are unsatisfied with the result or response:
Step 4: Correspond with the Chair of the Board
Correspondence should be addressed to them at 851 Industrial Ave, Suite M100, Ottawa, ON K1G 4L3.
Exceptions:
- Concerns about organizational policy should begin at step 2.
- Concerns regarding possible harassment of any kind should begin at step 3.
- Concerns regarding the CEO should begin at step 4.
- Where a member society of Humane Canada has a concern with respect to the actions or inactions of the organization, a committee thereof, or any representative of Humane Canada, such concern should be addressed to the CEO.