Complaints Policy

Step 1: Speak directly with the staff member involved

If you are unsatisfied with the result or response:

Step 2: Speak with the Manager or Director of the department

The department managers/directors are as follows:

• Manager: Criminal Justice System Reform

• Manager: National Pet Food Bank

• Senior Manager: Policy and Research

• Manager: Marketing and Communications

• Manager: Finance and Administration

If you are unsatisfied with the result or response:

Step 3: Speak with the appropriate Director or, if you have already done so, the CEO.

The department directors are as follows:

• Director: Donor Relations and National Engagement

• Director: National Programs

If you are unsatisfied with the result or response:

Step 4: Correspond with the Chair of the Board

Correspondence should be addressed to them at 851 Industrial Ave, Suite M100, Ottawa, ON K1G 4L3.

Exceptions:

• Concerns about organizational policy should begin at step 2.

• Concerns regarding possible harassment of any kind should begin at step 3.

• Concerns regarding the CEO should begin at step 4.

• Where a member society of Humane Canada has a concern with respect to the actions or inactions of the organization, a committee thereof, or any representative of Humane Canada, such concern should be addressed to the CEO.