News and Reports

Recovering from a workplace accident, Cynthia Desgagné realized it was no longer feasible to use the stairs in her Quebec City home every day.

Turning to Facebook Marketplace, she had hope that her search for a new apartment had come to an end when she landed on a listing for one that met her needs. But when she let the landlord know she had a service dog, she wasn't allowed so much as a visit to the dwelling.

"They practically told me that my disability was invalid," Desgagné said. "I found it hurtful and humiliating."